Warranty

PLEASE READ THOROUGHLY UPON PURCHASE

IMPORTANT INFORMATION / WARRANTY

Thank you for being a part of the Collective family! Big up yourself, and we can’t wait to see you shredding the bike!
Our bikes are covered for manufacturing defects under our warranty for 12 months from the date of purchase, providing the below warranty validation steps are followed.
There are a few small and easy steps you will have to take to register and validate your warranty with us. If these steps are not followed, it may be difficult or not possible for us to help you get the issues fixed if any should arise. 

STEP 1:

The bike must be assembled and checked over by a local bike shop
    Our bikes are not ready to ride out of the box!
    A bike shop or qualified bicycle mechanic must complete the assembly of the bike, and the bikes components must be checked over (PDI'd) by the shop or mechanic to make sure they are working as intended before riding. 
    Please keep any receipts or documents from the bike shop that you chose to use, as this could help us if we ever need to deal with a warranty claim for you! 
    The warranty is not valid on the bike if this step is not taken.

    Why?

    A number of small issues can arise during the transit of bicycles that can and must be fixed or tweaked before the bike is ridden. This could potentially include (but is not limited to): the wheels needing truing, the torque needing checking and the gears needing adjusting. 

    These issues can easily and quickly be sorted by a mechanic and must be for a number of reasons. Health and safety is the biggest one, as we wouldn’t want anyone to hurt themselves riding - but small issues such as these can cause damage to the bike to happen over time if not made sure to be correct before the bike is used. 

    We only cover manufacturing defects under our warranty, and cannot cover any damage deemed to have been preventable by initial or general maintenance.

    Even if a defect arises with a part of the bike that isn’t touched during assembly, we will only be able to cover this under warranty if the warranty policy has been followed and the bike has been built up by a shop. 

    Any local bike shop should do just fine, however we would recommend going to a local independent shop if possible, as they are easier to liaise with and contact if we ever need to down the line for a warranty claim, and generally seem to do a better job from experience. 

    STEP 2:

    Please fill in the form below to finalise your warranty registration! 

      This will ask you to fill in the 5 categories: full name, order number, bicycle serial number, the name of the bike shop the bike was assembled at, and the name of the mechanic who helped you at the bike shop. The first 4 fields are mandatory.
      You can find the serial number of your bike under the bottom bracket area (underside of the frame).
      We will log all this information and be able to access it should we ever need to for a warranty claim, or if the information is requested by you for whatever reason.

       

       

      Done!

      If you have completed both of these steps - congratulations! You are covered under our warranty and can ride easy knowing we have got your back ;)

      If you have any warranty issues, questions or queries about anything please shoot an email over to CS@COLLECTIVEBIKES.COM - or give us a call on +44(0) 203 189 1869
      One of the family will be happy to help you!
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      WARRANTY

      All of Collective Bikes Complete bikes are covered under our 12 month warranty.

      WARRANTY POLICY 

      Collective Bikes warranties the replacement of original Collective Bikes products due to defects originating from material and/or workmanship in accordance to conditions underneath

      WARRANTY OF COLLECTIVE COMPLETE BIKES

      All of Collective Bikes complete bikes are covered under our limited 12 month warranty from the date the bike was purchased. The warranty is valid to the original owner when proof of purchase is supplied. Please note, no parts must have been altered/changed, painted, or sandblasted. Bent or dented frames, forks, or handlebars are excluded from the warranty as it is a sign the bike has been subjected to impact. 

      MAKING CLAIMS

      Claims should always be made at the point of purchase.

      For bikes purchase through our online store, please send clear photo showing any defects along with your name, order number, email and phone number to cs@collectivebikes.com . In the email, please also include detailed information as to how the damage occurred. We will be in touch within 3 working days.

      Disclaimer

      The user assumes the risk of any personal injuries, damage to or failure of Collective Bikes frames, forks, cranks, handlebars, stems or any other product manufactured under the Collective Bikes name, and any losses if the Collective Bikes product is used in any competitive event. The return of the warranty registration of within 35 days of purchase is a condition precedent to coverage herein. Any bicycle that is purchased through mail order or over the internet must be assembled by an authorised Collective Bikes bicycle dealer mechanic or a fully qualified mechanic. Any product that is not assembled by an authorised Collective Bikes bicycle dealer or qualified mechanic shall make the warranty void. Labour and transportation charges are not included. this warranty is valid to the original purchaser only. Proof of purchase (receipt) is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance of parts of devices not consistent with the use originally intended for the bicycle sold are not covered by this warranty. This does not affect your statutory rights. Warranty terms may differ from country to country. For more information, please contact your local distributor.