Delivery and Returns
UK MAINLAND DELIVERY
NEXT WORKING DAY DELIVERY / STANDARD DELIVERY 3-5 working day delivery in the UK mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.
Offshore locations may incur additional costs
USA DELIVERY
3-10 working day delivery in the USA mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.
Offshore locations may incur additional costs
REST OF THE WORLD
Delivery is up to 10 working days. Please email us for assistance
IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF THE UK
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Collective Bikes does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
RETURNS
All Collective Bike’s can be returned within 14 days from delivery. They must be unopened and in original packaging. For returns, please send the bike back to – Collective Bikes - 11c Stephenson Road, Clacton-On-Sea, Essex, CO15 4XA, UK. The buyer is responsible for the cost of the return for unwanted goods. This does not affect your statutory rights. We are unable to accept returns for unwanted goods outside of the EU. Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. Delivery charges will not be refunded.
Please note – the above delivery times are as a guide only. Although we always aim to deliver within the given timeframe, there are instance where couriers let us down. Therefore Collective Bikes cannot be held liable for any loss/damages resulting from late delivery. For more information, please visit our terms and conditions page.